To offer a quality tourism product targeting family customers, supporting a motivated professional team that is committed to exceeding our customers’ expectations.
All this in an environment of excellence and with a service vocation, promoting profitable, sustainable growth with a long-term vision that is respectful to society and the environment.
CUSTOMER SERVICE ORIENTATION
The satisfaction of our customers is our maximum objective. You’ll always find us to be attentive, friendly and willing to provide answers and solutions.
We promote and continuously adjust our training and knowledge to the requirements of our job and to the evolution of the sector and society.
ETHICS AND HONESTY
Our conduct and work is coherent with our thoughts and aptitude: professionals at the service of customers. We treat people with dignity, respect and equality, promoting an open, positive attitude towards the integration of different cultures.
TEAMWORK AND CAMADERIE:
What we are and what we accomplish is the result of the interaction and collaboration among people who work to achieve a common goal: meeting the needs of our customers.
There are individual contributions to the team, but the final success is never the result of the “brilliance” of any one person.
INITIATIVE AND SPIRIT OF IMPROVEMENT
We anticipate, invest in improvement and search for innovative, effective solutions that enable us to carry out our mission and make us a leader in our sector.
COMMITMENT AND RESPONSIBILITY
Our conduct and attitude must be respectful towards ourselves, our colleagues, our customers, our suppliers, society and the residents around us, contributing in an active, voluntary manner to social, economic and environmental improvement.