Frequently Asked Questions

BOOKINGS AND CANCELLATIONS

You can consult the general cancellation policy of La Siesta Salou Resort & Camping in each of our accommodation files. At the end of them, you will find the Booking Conditions.

In summary, cancellations up to 40 days in advance will recover 90% of the deposit and between 39 and 20 days 50%. Otherwise, the loss will be 100%.

It’s important to remember the offers are not refundable in any case.

Yes, no problem, as long as we have availability to adapt to your needs. Remember that in order to make changes to your reservation, you must send an email to [email protected] and our Reception team will do everything possible to make your stay perfect.

You can book your vacation on this same website. At the top of the header menu you will always find the BOOKINGS button so that you can quickly access our system and check availability and prices of our different models of bungalows, plots, mobile homes or apartments.

If you wish, you can also write us an email to [email protected], and our reception staff will answer all your questions, requests or suggestions.

REGULATIONS

Les hébergements de villégiature (à l’exception du modèle Caribe Club) ne disposent pas de barbecue. De leur côté, nous n’avons pas de service de location pour eux.

Cependant, il est possible d’avoir des barbecues sur les emplacements et dans les espaces aménagés à cet effet à l’extérieur des mobil-homes et bungalows.

Il est important de se rappeler qu’ils doivent être effectués avec prudence, en respectant les mesures de sécurité et en maintenant une distance minimale de 1,5 m de tout arbre, bungalow ou objet inflammable.

Pets are only allowed in the areas of the plots. This means they can not access the common areas restricted by health regulations such as swimming pools, toilets, playgrounds and sports areas and food.

In turn, in the case of dogs, breeds considered potentially dangerous such as (Akita Inu, American Staffordshire Terrier, Doberman, Dogo Argentino, Fila Brasileiro, Pitt Bull Terrier, Rottweiller, Staffordshire Bull Terrier and Tosa Inu) are prohibited from entering.

Finally, we remind you that animals are always the responsibility of their owners, therefore they are asked to respect the basic rules of coexistence, as well as the collection of their depositions.

Reservations only include the parking of one vehicle. In the case of needing to park a second vehicle within the resort’s parking lot, it will be necessary after consulting the availability of places.

If possible, these have an additional cost of € 10.

We offer bicycle rental from 2h to 15 days. The price is subject to the following rates:

Hours2h4h
Rates6€8€
Days12345671015
Rates12€20€25€29€33€37€40€49€68€

for this service it is necessary to leave a deposit of € 50.

The use of a helmet is mandatory for children under 16 years old, we will provide it to you at reception.

Visits to guests must ALWAYS be informed at reception and are subject to availability:

  1. When the number of people visiting clients already at the campsite does not exceed the maximum capacity allowed for the accommodation contracted, visitors will have one hour free of charge. If visitors wish to stay for more than one hour, they must pay the price of the camping fee per day, depending on the season and age, as long as there is availability. For this you should ALWAYS check before visiting the reception.
  2. In the case of exceeding the maximum capacity of each type of accommodation, we have (subject to availability and capacity of the resort) daily passes that include the stay at the campsite and food in El Bohío.

In neither case is a parking space included. In any case, visitors cannot sleep at the campsite and their maximum departure time will be 24 hours.

In addition, when entering the campsite, visitors must deposit an Identity Document that will be collected upon departure.

GENERAL INFORMATION

Yes, we have an ATM. It is located next to the reception and is open 24 hours a day.

Yes, we have a free WIFI service that will allow you to connect for free from anywhere in the resort.

However, if you want to have a higher speed, we have a WIFI network (Premium) that you can hire at reception upon arrival.

The resort is located just 2km from the theme park. You can get around by bus, taxi or your own vehicle. However, due to its proximity, if you decide to access it on foot, it is only about 20 minutes away.

The beach is only 400m from the resort, so you can access it easily and quickly.

COVID-19

It is mandatory to wear the mask in closed spaces and, during those moments when it is not possible to maintain a 1.5 m safety distance, for example, when enjoying the night shows.